frequently asked questions

Beginning in 2024, ticket prices are determined by seat location within the theater. To learn more about our Tiered Ticketing policy, click here.

We offer special pricing for children ages 3 – 12. This is a flat rate price regardless of the seating tier in which they are booked. Click here to learn more about our Tiered Ticketing policy. 

Complete information about our refund and return policy can be found here.

Groups: For groups of 15 or more, we ask that tickets are printed. For assistance with printing, one of our team members would be happy to assist you at our Box Office.

Standard Reservations: Tickets can be printed or presented electronically for admittance into the theater.

Please check your inbox for your ticket confirmation email. If you’ve misplaced your tickets or would like to confirm your reservation, we’re happy to help! Please call us at (800) 377-1277 for assistance. 

The show must go on! We rarely cancel shows due to the weather. However, your safety is our utmost concern! If you believe severe weather will prohibit you from attending the show, please call (800) 377-1277 to discuss your situation with a customer service representative. 

We love that you want to make us a part of your special event. To submit your request and learn more information about our non-profit donation process, please visit www.sight-sound.com/donations.  

There are times when tickets may become available on the day of the show due to cancellations. We encourage you to keep checking back on our website for any last-minute availability.

Sight & Sound does work with a select number of in-market resellers and national tour operators. Sight & Sound Theatres® tickets cannot be resold through third party ticket sites or any other methods without an active “Authorized Ticket Reseller” agreement.

Online ticket resellers are not permitted to sell Sight & Sound Theatres® tickets above the published ticket price (not including processing fees). If an online reseller is promoting individual Sight & Sound Theatres® tickets without an “Authorized Ticket Reseller” agreement and above the ticket price published on our website (not including processing fees), there is the potential the sale is a fraud.

Victims of fraud can file a consumer complaint with their state Attorney General office.  

Pennsylvania:  https://www.attorneygeneral.gov/submit-a-complaint/consumer-complaint/
Missouri: https://ago.mo.gov/get-help/programs-services-from-a-z/consumer-complaints/

We also encourage you to report the organization to the Better Business Bureau and dispute the transaction with your credit card company immediately.

Yes, we love watching that special thing that happens when large groups of friends and family gather together to experience the Bible coming to life. We offer group rates and resources for reservations of 15 or more. 

Call us! Our team of group experts will help you secure a date and lay out the next steps to get you started — (800) 377-1277.  

Group seats will be assigned at the time of booking with a $250 deposit.  

We have great relationships with many fantastic bus companies. However, we do not promote or endorse any individual operator or business. The American Bus Association (ABA) has some handy resources that can help you locate a motorcoach company in your area. You may visit them online at buses.org or call them at 1-800-283-2877.

As a family business that values quality family time, we delight in creating memorable experiences for the entire family. Children of all ages are welcome. However, since the shows run approximately 2 ½ hours in length, we have found they are best suited for children aged 5 and up. Should your child become restless or need a break, we do offer a Family Room at both the Lancaster and Branson theaters, where you can watch a live video feed of the show. 

For the safety of our guests and actors, we do not allow large items such as car seats, strollers or baby carriers into the theater. However, we do offer booster seats so that children can have the vantage point they need to enjoy the show. If you have a young child that becomes restless during the performance, you’re welcome to accompany your child to our Family Room as needed, where you can watch a live video feed of the show.

We love having children at the shows, but we also understand that sometimes kids will be kids. To give all of our guests the best possible experience, we offer a Family Room where you and your child can retreat from the show if they need a break. Our ushers may help guide you to this area should your child become restless. While in the Family Room, you can continue to watch the show via a live video feed of the show. 

Each show is approximately 2 ½ hours long and includes a 20-minute intermission.

The concession stands at both theaters serve light fare such as snacks and beverages. The menu varies based on location and season. Guests are welcome to enjoy concessions items inside the theater during the show. Be sure to try our signature roasted almonds as the perfect treat to accompany your viewing experience! 

If you have a known allergy to nuts, please be advised that our signature almonds are roasted and sold in the theater lobbies. Additionally, the concessions areas process products that contain peanuts, tree nuts, milk, soy, wheat, and sesame. We cannot guarantee that the products are free from cross-contamination of the top nine allergens. During your visit, please talk to one of our concessions team members to discuss safe food options for your family. We welcome guests with special dietary needs to bring their own snack items into the theater. 

There is no dress code for the shows. Whether you choose to dress up or dress casually, we look forward to having you as our guest!

Both theaters are designed to accommodate guests who require wheelchairs or mobile transport and their companions. Our guests have options for wheelchair-accessible parking, restroom facilities, and theater seating. 

Not all seating is wheelchair-accessible, so it is important for you to request special accommodation when ordering your tickets. If you or someone in your party must remain in a wheelchair during the show, please call (800) 377-1277 to make your reservation.

We welcome trained ADA service animals into our theater. Not all seating is suitable for service animals, so it is important for you to request special accommodation when ordering your tickets. If you or someone in your party must be accompanied by a service animal during the show, please call (800) 377-1277 to make your reservation.

The animals you see on stage are an integral part of the Sight & Sound Theatres family, and our family is always growing! Both theaters have animal care facilities, where the animals live, train, and enjoy outdoor grazing pastures. Our animal caretakers and trainers are passionate about their furry counterparts, giving each one a name that fits their unique personalities. Our most recent animal performers include pigs, goats, sheep, llamas, camels, cattle, donkeys, horses, dogs, cats, skunks, macaws, rabbits, and alpacas.

Capturing photos and videos of your Sight & Sound visit is a great way to remember and share your experience. Feel free to use your camera right up until the start of the show. During the performance, photography and video are not permitted.

Strobe lights, high resolution LED screens, and atmospheric effects such as fog, rain, and snow are used throughout our productions. For more information about the effects used during your specific performance, please call us at (800) 377-1277. 

Yes! Our Lancaster theater offers hand-held language translation devices. These devices provide subtitles in English, Chinese, Korean, Portuguese, and Spanish. The availability of these devices is limited, so we recommend reserving them in advance by calling (800) 377-1277.

Sight & Sound is committed to providing a safe and enjoyable experience for all at our theaters. To help uphold that experience, we have the following security measures in place:

Evolv security screenings: Each guest will walk through a state-of-the-art sensor and imaging system prior to entering the theatre. Evolv provides a safe way to screen for weapons without employing a metal detection system.

Bag policy: Guests are welcome to bring one bag measuring 15’’x15’’ or smaller into the theater. Please note, suitcases, duffle bags, coolers, large tote bags, backpacks, and oversized purses larger than 15” x 15” are not permitted. Guests with bags larger than 15’’ x 15’’ will be asked to return the bag to their vehicle before entering. Exceptions to the policy will be considered for diaper bags and medical items.  Sight & Sound reserves the right to inspect any bag.

Weapons policy: Guests are not permitted to bring dangerous weapons of any kind into the theater.  If you are unsure about an item, please leave it at home. Only active law enforcement personal are permitted to carry a firearm into the theater, but they must check in with security before entering.

Sight & Sound has a full-time, trained security staff on patrol at all times. We also work with outside security experts and local law enforcement to ensure the safety of everyone who visits. Electronic surveillance is used across all properties, 24/7. We appreciate your support in helping to keep Sight & Sound Theatres an enjoyable and safe experience!

Producing a new show is no small feat. The entire process—from initial concept to opening day—spans four years, with nearly all the work being completed by Sight & Sound employees. This includes story development and script writing, set and costume design and construction, choreography and staging, animal training, casting, and rehearsals. 

Thank you for your interest in joining our cast! Please visit our auditions page to see a full list of opportunities and to learn more about our audition process. 

Sight & Sound shows are designed to travel between the theaters in Lancaster, PA, and Branson, MO. All brand-new shows premiere in Lancaster, then are packed and shipped to Branson. Some shows are retired after several seasons, while others may return after an extended absence from the stage.

All Sight & Sound shows are protected by intellectual property and copyright laws. At this time, licensing is only available for our title production RUTH. To learn more, please email us at customerservice@sight-sound.com.

Yes! You can share the Sight & Sound experience with your group by purchasing a group viewing license through Sight & Sound TV. To get started, visit https://www.sight-sound.tv/group-viewing-licenses. You can then make your DVD purchase online here.

Sight & Sound TV is our online streaming platform and your VIP Ticket to exclusive live broadcasts, special events, and Sight & Sound titles on demand! Click here to learn more.

I HEARD THE BELLS is available on Sight & Sound TV, DVD, and wherever you purchase streaming videos. 

Thank you for joining our journey from the stage to the screen! Stay tuned on our Facebook & Instagram pages to see what’s next for Sight & Sound Films! 

Thank you for your interest! Please visit our auditions page to see a full list of opportunities and to learn more about our audition process.

Sight & Sound Theatres was founded by Glenn and Shirley Eshelman in 1976. Today, we remain an Eshelman family-owned business, led by a team of second-generation family members. To learn more about the Eshelmans and the history of Sight & Sound, please read Our Story.

Sight & Sound Theatres employs approximately 800 people between the Lancaster and Branson locations. These include personnel in the areas of show design and construction, administration, cast, crew, and guest services.

As a private, family-owned, family-led company, Sight & Sound operates without charitable support. With ministry as a focus, revenue is managed to maximize our mission, covering operating costs, funding future show development, and supporting investments in organizational sustainability and growth.

Sight & Sound does not accept any unsolicited materials, including but not limited to business, advertising, creative, marketing, show ideas, film treatments, scripts, business plans or any other types of proposals, concepts, know-how, ideas and the like ("Unsolicited Materials"). It is the policy of Sight & Sound Theatres to destroy or return wholly unread copies of all Unsolicited Materials.

To connect with our Public Relations team, please email us at publicrelations@sight-sound.com. We can’t wait to hear from you soon!

Sight & Sound Theatres is not currently accepting any additional advertising opportunities. Please contact Serino Coyne at sightandsound@serinocoyne.com with any additional questions or to submit a media kit for future consideration.